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Complaints And Disputes
Help on complaints or disputes
There were 4 questions found in this category:
  1. What should I do If I Have Paid For An Item And Not Received It?

    First of all have you allowed time for delivery? We suggest all buyers allow at least 10 days for delivery.

    If after 10 days you have not received your item you should contact the seller first. We provide all buyers with the contact details of the seller.

    Then the seller can track ...

  2. What should I do if the item I receive is broken?

    You should contact the seller first. We provide all buyers with the contact details of the seller immediately after purchase by email.

    We advise all sellers to resolve complaints quickly so this is normally all you will need to do. You should then return the broken item to the seller by r...

  3. What should I do if the item I receive is not as described or is not in the condition the seller stated?

    You should contact the seller first. We provide all buyers with the contact details of the seller immediately after purchase by email.

    We advise all sellers to resolve complaints quickly so this is normally all you will need to do. If the seller agrees to refund you, you should then re...

  4. What should I do if the item I receive is obviously a fake when the seller listed it as a branded name?

    You should contact the seller first. We provide all buyers with the contact details of the seller immediately after purchase by email.

    We advise all sellers to resolve complaints quickly so this is normally all you will need to do. If the seller agrees to refund you, you should then re...